Privacy Policy

1. Overview

BlazeAlert ("we", "us", "our") is a family and group emergency notification app that sends urgent alerts via email, SMS, and automated voice calls. This Privacy Policy describes what data we collect, how we use it, and the choices you have.

By creating an account or receiving alerts from a BlazeAlert user, you acknowledge the practices described in this policy.

2. Data We Collect

Information You Provide

• Name — used to identify you as the alert sender and display on recipient notifications.
• Email address — used for account registration, authentication, and receiving alerts.
• Phone number — used to deliver urgent voice call and SMS alerts. Optional, but required for voice/SMS delivery.
• Family group contacts — email addresses you add to your family groups for alert distribution.

Information Collected Automatically

• Device identifiers — a lightweight device fingerprint used to register your device, manage push notification subscriptions, and prevent fraud.
• App usage data — interactions within the app (alerts sent, acknowledgments, group management) used for feature operation and abuse detection.
• App version and device info — OS, browser, and device model used to manage updates and troubleshoot delivery issues.
• Purchase history — records of subscription plans and one-time purchases, used for billing and refund management. We never see or store your credit card number; all payment processing is handled by Google Play Billing and Stripe.

Alert Content

When you send an alert, the message content, sender name, urgency level, and recipient list are stored in our database. There is no expectation of privacy for alert messages.All messages are subject to automated scanning and administrative review for abuse detection, as described in our Terms of Service.

3. How We Use Your Data

• To create and manage your account and authenticate your sessions.
• To deliver alerts via email, SMS, voice calls, and push notifications to your designated recipients.
• To process subscription payments and one-time purchases.
• To detect and prevent abuse, spam, and fraudulent activity through automated outlier scanning and administrative review.
• To manage app updates and ensure you are running a compatible version.
• To provide customer support and respond to reports of inappropriate content.

4. Data Sharing

We do not sell, rent, or share your personal data with advertisers, data brokers, or third parties for marketing purposes.

We share data only with the following service providers, solely to operate the app:

• Google Play Billing — processes in-app purchases and subscriptions on Android devices.
• Stripe — processes web-based subscription and one-time purchases (PWA/browser).
• Twilio — delivers SMS messages and automated voice calls for urgent alerts.
• Email delivery provider — sends alert emails on our behalf.

Each provider receives only the data necessary to perform their service (e.g., Twilio receives the phone number and message content for delivery). They are contractually obligated to protect your data and prohibited from using it for their own purposes.

We may disclose data if required by law, court order, or to protect the rights, property, or safety of BlazeAlert, our users, or others.

5. Data Security

All data is encrypted in transit using HTTPS/TLS. Access to user data is restricted to authorized administrators and is logged. Payment credentials are never stored on our servers — they are handled entirely by Google Play Billing and Stripe, which are PCI-DSS compliant.

6. Data Retention & Deletion

We retain your data for as long as your account is active. You may delete your account at any time from within the app (Settings → Danger Zone → Delete Account). Account deletion zeroes all currency balances, removes you from family groups, cancels active subscriptions, and flags your account as closed.

Alert records and activity logs may be retained for up to 90 days after account closure for abuse-prevention and dispute-resolution purposes, after which they are permanently deleted.

To request data deletion without using the in-app feature, email support@blazealerts.com.

7. Advertising

BlazeAlert displays sponsored advertisements (banners and splash screens) to free-plan users. Ads are contextual only — they are selected based on rotation and impression weighting, not based on your personal data or browsing behavior. We do not use your personal data to personalize ads. Paid subscribers see no ads.

8. No Expectation of Privacy for Alerts

By sending alerts through BlazeAlert, you acknowledge that message content may be reviewed by automated systems and administrative staff for the purpose of detecting abuse, harassment, threats, and fraudulent or false emergency alerts. Recipients of your alerts may also report your messages to BlazeAlert for review. You have no expectation of privacy for alert content.

9. Children's Privacy

BlazeAlert is not directed at children under 13. We do not knowingly collect personal information from children under 13. If you believe a child has provided us with personal data, please contact us and we will delete it.

10. Your Rights

• Access — You can view your account data within the app.
• Deletion — You can delete your account and associated data at any time.
• Opt-out — You can opt out of SMS and voice alerts by removing your phone number in Settings. Recipients cannot opt out of alerts sent by others; if you receive unwanted alerts, you can report them.

11. Reporting Abuse

Every alert sent through BlazeAlert includes a tracking code and a report link in the SMS and email notifications. If you receive an alert that is inappropriate, harassing, threatening, or a false emergency, you can report it using the link provided in the message. Reports are linked to the specific alert and reviewed by our administrative team.

12. Changes to This Policy

We may update this Privacy Policy from time to time. Material changes will be accompanied by a new version date and, where appropriate, a prompt to re-accept the updated policy within the app.

13. Contact Us

If you have questions about this Privacy Policy or your data, contact us at support@blazealerts.com.